rokok1 Privacy Policy

1. Information We Collect

When you register and use rokok1's services, we may collect the following categories of personal information:

• Identity Information: Full name, date of birth, identity card number (MyKad), nationality and active mobile phone number.
• Contact Information: Email address and mobile phone number used for communication and account verification.
• Financial Information: E-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow details, bank account information for FPX, and cryptocurrency wallet addresses (USDT, BTC, ETH) for deposit and withdrawal transactions.
• Usage Data: Login history, betting records, game activity and time spent on the platform.
• Device and Technical Information: IP address, browser type, operating system and cookie data generated during website use.

2. Purpose of Personal Data Use

rokok1 uses the information collected solely for legitimate operational purposes and to meet international licensing obligations. These purposes include:

• Player account registration, verification and secure account management.
• Processing deposits and withdrawals through supported payment methods, with withdrawals processed in under one hour.
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Meeting Know Your Customer (KYC) requirements and anti-money laundering (AML) measures in line with international licensing.
• Sending promotional information, bonuses and service updates to players who have given their consent.
• Analysing usage patterns for product improvement and user experience purposes.
• Identifying and preventing fraud, account misuse and suspicious activity.

3. Sharing Information With Third Parties

rokok1 does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in certain circumstances, your personal information may be shared with:

• Payment Service Providers: Payment processing entities that facilitate your deposit and withdrawal transactions, including e-wallet providers and the FPX network.
• Game Software Providers: Game development partners who provide platforms and software to rokok1, subject to strict confidentiality agreements.
• Relevant Authorities: Information required by regulatory bodies, law enforcement agencies or courts when legally required.
• Audit and Compliance Partners: Independent audit firms that conduct periodic compliance reviews to ensure rokok1's operations meet international standards.

4. Data Security Measures

We take a layered approach to protecting your personal data:

• SSL/TLS Encryption: All communication between your browser and rokok1's servers is protected with industry-grade encryption.
• Strict Access Controls: Only authorised staff with a legitimate operational need are granted access to sensitive data, with every access logged and monitored.
• Two-Factor Authentication: Additional verification systems are available to strengthen player account security.
• Continuous Monitoring: Automated threat detection systems operate around the clock to identify any unauthorised access attempts.
• Regular Security Audits: Security reviews are conducted periodically by independent parties to ensure rokok1's infrastructure remains up to date.

5. Your Rights as a User

As a registered rokok1 player, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may update or correct any information that is inaccurate or out of date.
• Right to Withdraw Consent: You may withdraw your consent to receive marketing communications at any time.
• Right to Erasure: In certain circumstances and subject to legal obligations, you may request that your data be deleted from our systems.
• Right to Object: You may object to the processing of your data for specific purposes, including direct marketing.

To exercise any of the above rights, please contact the rokok1 customer support team via live chat or email. Requests will be processed within a reasonable timeframe.

6. Cookies and Tracking Technologies

rokok1 uses cookies and similar tracking technologies to improve the user experience and analyse website usage patterns. The types of cookies used include:

• Essential Cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with the website for technical improvement purposes.
• Functional Cookies: Store user preferences such as interface language and display settings.
• Analytics Cookies: Help us understand traffic and usage patterns in aggregate to improve our services.

7. Data Retention and Deletion

rokok1 keeps your personal data for as long as is required to:

• Fulfil the original purpose for which the data was collected, including active account management.
• Comply with record retention requirements under international licensing and AML regulations.
• Resolve any disputes, complaints or legal claims that may arise.

When your data is no longer needed, rokok1 will ensure it is securely deleted or anonymised using approved procedures. Accounts that have been inactive for an extended period may be subject to a closure and data deletion process in accordance with our internal policies.

8. Amendments to This Privacy Policy

rokok1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service developments. Any material changes will be:

• Published on this page with an updated effective date.
• Communicated to registered players via email or in-platform notifications.
• Effective within the timeframe stated from the date of publication.

Continued use of the rokok1 platform after any amendments are published will be considered acceptance of the updated terms. We encourage you to review this page periodically.

9. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the rokok1 data protection team:

• Live Chat: Available 24/7 directly on the rokok1 website in Bahasa Melayu and English.
• Email: [email protected]

We are committed to responding to every privacy-related enquiry carefully and professionally. All communications are handled in complete confidence.